Temple Storage Service Terms and Conditions

These service terms and conditions set out the basis on which Temple Storage provides storage services to customers in the United Kingdom. By making a booking, signing a storage agreement, or placing goods into a unit or facility managed by Temple Storage, you agree to comply with these terms. They are designed to create a clear, fair, and practical framework for the use of our storage services, including the booking process, payment obligations, cancellation rules, liability limits, and waste-related responsibilities.

In these terms, references to “you” and “your” mean the customer, account holder, or any person acting on their behalf. References to “we”, “us”, and “our” mean Temple Storage. These terms apply to all domestic and business customers unless a separate written agreement states otherwise. If any part of these terms is inconsistent with a mandatory legal requirement, the mandatory legal requirement will prevail, and the remaining terms will continue to apply as far as permitted by law.

Your use of Temple Storage is subject to all applicable UK laws and regulations. You must ensure that the goods stored are lawful to possess, store, and dispose of, and that they do not create a hazard, nuisance, or breach of any legal duty. We reserve the right to refuse service, suspend access, or remove goods where we reasonably believe that a booking, stored item, or customer instruction conflicts with these terms or with applicable law.

1. Booking Process

Bookings may be made through any method we make available from time to time, including online, by phone, or in writing. A booking is only confirmed once we have accepted it and, where required, received any initial payment or verification information. We may ask for identification, proof of address, company details, or other information needed to assess the booking and confirm the identity of the person entering into the Temple Storage agreement.

When booking a storage unit or facility service, you must provide accurate and complete information about the goods to be stored, the expected duration, and any special handling needs. You must notify us promptly if any details change. We may rely on the information you provide when allocating a unit, determining pricing, or assessing whether the goods are suitable for storage under our storage terms. Any false, incomplete, or misleading information may result in cancellation of the booking or termination of the agreement.

We reserve the right to refuse a booking where the requested service is unavailable, unsafe, inconsistent with our operating procedures, or otherwise unsuitable. The booking process does not create a guarantee of a particular unit size, location, access arrangement, or service level unless these have been expressly confirmed in writing. If we need to substitute a unit or adjust access arrangements for operational reasons, we will use reasonable efforts to provide a comparable alternative.

2. Use of the Storage Service

You must only store items that are legal, safe, and appropriate for self storage or managed storage. You are responsible for checking whether goods are susceptible to damage from temperature, humidity, movement, or prolonged storage. Unless we have agreed otherwise in writing, we do not accept responsibility for packing, labelling, sorting, or inspecting goods placed into the unit. You should ensure that items are packed securely and that any fragile items are suitably protected.

You must not use the service for any purpose that causes damage, contamination, fire risk, infestation, noise, odour, or disruption. The unit must not be used as living accommodation, a workplace where prohibited, or a place from which illegal activity is conducted. You must comply with any reasonable site rules or security procedures we issue from time to time as part of our Temple Storage services.

We may carry out inspections, maintenance, or security checks where reasonably necessary. If we believe your goods present a risk to health, safety, property, or compliance, we may take proportionate steps to protect the facility and other customers. This may include contacting you, restricting access, moving items, or arranging removal where urgent action is required.

3. Payments and Charges

Charges will be set out in the booking confirmation, price list, or written agreement that applies to your account. Fees may include storage rent, administration fees, late payment charges, insurance-related amounts, access charges, cleaning costs, disposal costs, and any other agreed service charges. You are responsible for paying all amounts due on time and in full without deduction or set-off, except where required by law.

Payment terms may vary depending on the service selected, but unless otherwise agreed, storage fees are payable in advance. If a payment method fails, is reversed, or is otherwise not honoured, you must immediately provide an alternative valid payment method and pay any related bank or processing costs. We may suspend access to the storage unit or the account where payment is overdue or where there is a payment dispute that has not been resolved in good faith.

We may review and update our charges from time to time. Where a price change applies to an ongoing storage arrangement, we will provide notice in accordance with the agreement and any minimum legal requirements. Continued use of the service after the effective date of a charge change will be treated as acceptance of the updated rate, unless the agreement or law provides otherwise.

4. Cancellations and Termination

You may cancel a booking before the storage period begins, subject to any non-refundable amounts already disclosed at the time of booking. If you have already taken possession of the unit or placed goods into storage, cancellation may require written notice and payment up to the end of the notice period stated in your agreement. The exact notice requirement may differ according to the service model chosen, but it will always be communicated clearly at the time of booking.

We may cancel a booking or terminate the agreement if you breach these terms, provide false information, fail to pay charges, or use the service in a way that creates risk or legal concern. We may also end the agreement where we are unable to continue providing the service due to operational reasons, legal restrictions, or events outside our reasonable control. In such cases, we will give reasonable notice where possible and refund any prepaid charges that relate to a period after termination, subject to lawful deductions.

If the agreement ends, you must remove all goods and leave the unit clean and empty by the termination date. If any items remain after the agreement ends, we may treat them as abandoned, subject to any legal notice requirements. Any costs reasonably incurred in cleaning, removal, storage, or disposal after termination may be charged to you, and we may retain goods until outstanding amounts are paid where permitted by law.

5. Liability, Risk, and Insurance

Store items at your own risk unless we have expressly agreed to accept a different level of responsibility in writing. We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. Subject to those limits, we are not liable for loss or damage arising from events beyond our reasonable control, including theft, fire, flood, water ingress, pests, power failure, weather events, or acts of third parties.

You are responsible for arranging adequate insurance cover for the full replacement value of your goods. Any insurance offered through Temple Storage, where available, is subject to its own policy terms, exclusions, and claims procedures. You should check that your chosen level of cover is suitable for the type, value, and condition of the goods stored. We are not responsible for underinsurance, excluded risks, or delays in claims processing by an insurer.

To the fullest extent allowed by law, our total liability for any claim arising out of or in connection with the storage service will be limited to the amount paid by you for the relevant storage period, or such other amount as may be required by mandatory law. We will not be liable for indirect or consequential losses, including loss of profit, business interruption, missed opportunities, or loss of goodwill, except where such exclusion is prohibited by law.

6. Waste Regulations and Prohibited Disposal

You must not leave waste, rubbish, unwanted furniture, electrical items, liquids, chemicals, batteries, tyres, paint, gas cylinders, asbestos, or any other controlled or hazardous waste in the storage unit unless we have expressly agreed in writing and the handling complies with applicable law. Storage units are not waste disposal facilities, and any item left behind may be treated as abandoned or as unlawfully deposited waste, depending on the circumstances.

You are responsible for removing all packaging, wrapping, pallets, and other materials that arise from your use of the unit unless we have agreed to dispose of them for a separate fee. Where waste removal is arranged by us, you must accurately describe the materials involved and comply with all instructions we give concerning segregation, storage, transport, and disposal. You must not mix ordinary waste with hazardous or regulated waste in a way that could create a legal or safety risk.

If you leave waste in breach of these terms, you will be liable for any cleaning, removal, transport, treatment, or disposal costs we reasonably incur, as well as any penalties, claims, or losses arising from your breach. We may report serious or unlawful disposal matters to the relevant authorities where required or appropriate. You agree to indemnify us against losses arising from your failure to comply with waste regulations, subject to any limits imposed by law.

7. Customer Responsibilities and Access

You are responsible for keeping your access credentials, keys, codes, and account details secure. You must not share access in a way that compromises the security of the facility or breaches the agreement. Any person accessing the unit on your authority is deemed to be acting on your behalf, and you remain responsible for their conduct. You should inspect the unit periodically to ensure that goods remain secure, lawful, and suitable for ongoing storage.

You must comply with any access times, loading restrictions, parking rules, or security processes we impose. We may change access arrangements for operational, maintenance, or safety reasons. If access is restricted because of circumstances beyond our control, this will not automatically entitle you to a refund, although we will aim to restore normal service as soon as reasonably practicable.

You must promptly notify us of any damage, incident, security concern, or change in contact details that could affect the administration of your account. Failure to do so may delay our ability to communicate with you about payment, cancellation, removal, or compliance matters. Any notice sent to your last known contact details will be treated as valid unless you have already provided updated information.

8. Events Outside Our Control

We are not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, fire, flood, strike action, utility interruption, civil disturbance, acts of government, transport disruption, or supply chain failure. If such an event affects the storage service, we may take reasonable steps to protect goods and restore operations, but we will not be in breach of these terms for the period during which the event prevents performance.

Where an event outside our control continues for an extended period, we may modify, suspend, or terminate the agreement on reasonable notice if continuing the service is impractical or unsafe. Any entitlement to refund or compensation in those circumstances will be determined in accordance with these terms and applicable law.

9. Variation of Terms

We may update these Temple Storage terms from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of your booking will apply to that booking unless a change is required by law or is clearly stated to apply immediately. If you continue to use the service after a notified change takes effect, you will be deemed to have accepted the updated terms.

10. Governing Law and Jurisdiction

These terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation shall be governed by and interpreted in accordance with the law of England and Wales, unless mandatory law requires otherwise. If you are a consumer resident elsewhere in the UK, you may also benefit from any mandatory protections available under the law of your residence where those protections cannot be excluded.

The courts of England and Wales shall have exclusive jurisdiction over disputes arising from these terms, except where mandatory consumer law gives you the right to bring proceedings elsewhere. Nothing in this clause affects any statutory rights you may have that cannot lawfully be waived or restricted.

This document forms the entire agreement between you and Temple Storage in relation to the services described, unless replaced or supplemented by a written agreement signed or accepted by both parties. If any provision is found to be invalid or unenforceable, the remainder will continue in full force and effect.