Storage Temple Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Temple provides storage, removal, transport, packing, and related services within the United Kingdom. By making a booking, using our website, or instructing us to carry out any service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any order or using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

1.1 "Storage Temple" means the service provider trading under the name Storage Temple, including its employees, agents, and authorised contractors.

1.2 "Customer" means any individual, company, partnership, or organisation that requests or uses our services.

1.3 "Services" means any storage, collection, delivery, removal, packing, loading, unloading, handling, and associated services provided by Storage Temple.

1.4 "Goods" means the items that we agree to move, store, pack, or otherwise handle under these Terms and Conditions.

1.5 "Contract" means the agreement between Storage Temple and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or service confirmation issued by us.

2. Scope of Services

2.1 Storage Temple provides storage and removal services, including collection and delivery of Goods, for domestic and commercial Customers within the United Kingdom.

2.2 The Services to be provided will be as described in our quotation or service confirmation. Any additional services requested after booking may incur additional charges and will only be provided subject to our confirmation.

2.3 We reserve the right to refuse to handle any Goods that we reasonably believe to be unsafe, illegal, hazardous, or unsuitable for transport or storage.

3. Booking Process

3.1 Bookings may be made through our online booking system or by other means that we may make available from time to time. A booking is an offer from the Customer to purchase Services from Storage Temple in accordance with these Terms and Conditions.

3.2 All bookings are subject to acceptance by us. We will confirm acceptance by issuing a written booking confirmation or by commencing the Services, at which point a binding Contract will come into existence.

3.3 It is the Customer's responsibility to provide accurate and complete information at the time of booking, including but not limited to property access details, parking limitations, inventory or approximate volume of Goods, and any special handling requirements.

3.4 If information provided at the time of booking is incomplete or inaccurate, we reserve the right to adjust the price, change the Service, or cancel the booking. Any additional costs or delays arising from inaccurate information will be the responsibility of the Customer.

3.5 Bookings are subject to availability. We do not guarantee availability for specific dates or times until we have issued a written booking confirmation.

4. Quotations and Pricing

4.1 Any quotation given by Storage Temple is valid for the period stated on the quotation, or if no period is stated, for 30 days from the date of issue. After this time, prices may be subject to change.

4.2 Our quotation is based on the information provided by the Customer, including the volume or list of Goods, access conditions, service dates, and distance. If this information changes, we may revise the quotation accordingly.

4.3 Prices are quoted in pounds sterling and, unless stated otherwise, are exclusive of any government taxes, tolls, parking charges, congestion charges, customs duties, or other third-party charges, which shall be payable by the Customer where applicable.

4.4 Additional charges may apply for services carried out outside standard working hours, for unexpected waiting time, for extended loading or unloading times, or where access is more difficult than reasonably anticipated.

5. Payments and Charges

5.1 Unless otherwise agreed in writing, payment for removal and associated services is due in full in advance of the service date. Payment for ongoing storage services is due on or before the due date of each storage period.

5.2 We may require a deposit to secure a booking. Deposits are non-refundable unless otherwise stated in these Terms and Conditions or required by law.

5.3 We accept such payment methods as we may make available from time to time. The Customer is responsible for ensuring that payment details are accurate and that sufficient funds are available.

5.4 If payment is not received by the due date, we reserve the right to suspend or cancel Services, to refuse release of stored Goods, and to charge interest on overdue amounts at the statutory rate from the due date until payment is received in full.

5.5 For ongoing storage, if payment remains outstanding after reminders have been issued, we may exercise a lien over the Goods and, subject to prior notice, sell or dispose of the Goods to recover unpaid charges and associated costs, in accordance with applicable law.

6. Cancellations and Amendments

6.1 The Customer may request to cancel or amend a booking by providing us with written notice. Any cancellation or amendment is only effective when acknowledged by us in writing.

6.2 For removal and transport services, if the Customer cancels:

a) more than seven days before the scheduled service date, we may retain any deposit but will not charge additional cancellation fees; or

b) between two and seven days before the scheduled service date, we may charge up to 50 percent of the quoted price; or

c) less than two days before the scheduled service date, we may charge up to 100 percent of the quoted price.

6.3 For storage services, cancellations will take effect at the end of the current paid storage period, unless otherwise agreed. No refunds will be given for unused portions of a storage period once it has commenced, unless required by law.

6.4 If the Customer wishes to change the service date, service address, or scope of Services, we will use reasonable efforts to accommodate the request but cannot guarantee availability. Changes may result in revised pricing and additional charges.

6.5 Storage Temple reserves the right to cancel or postpone Services in the event of circumstances beyond our reasonable control, including but not limited to extreme weather, vehicle breakdown, industrial action, accidents, or public emergencies. In such cases, we will offer an alternative date or a refund for any services not provided, but will not be liable for any indirect or consequential losses.

7. Customer Responsibilities

7.1 The Customer must ensure that there is suitable and safe access at all collection and delivery addresses, including adequate parking, free from obstruction and hazards.

7.2 The Customer is responsible for obtaining any necessary parking permits or permissions required for our vehicles to operate lawfully and safely at the address.

7.3 Unless we have expressly agreed to provide packing services, the Customer is responsible for ensuring that all Goods are properly packed, labelled, and prepared for transport or storage, including the protection of fragile or valuable items.

7.4 The Customer must remove or disconnect any fixtures, fittings, or appliances prior to our arrival, unless otherwise agreed. We will not be responsible for any damage caused by improper disconnection or installation carried out by the Customer or third parties.

7.5 The Customer must not ask our staff to carry out any illegal acts, unsafe practices, or work that is outside the agreed scope of Services.

8. Excluded and Prohibited Goods

8.1 Unless expressly agreed in writing, we do not accept the following items for removal or storage:

a) Hazardous, flammable, explosive, corrosive, or toxic materials.

b) Live animals, plants, or perishable goods requiring special environmental conditions.

c) Cash, securities, precious metals, jewellery, fine art of exceptional value, antiques, or other high-value items.

d) Illegal goods, stolen property, or items whose possession is unlawful in the United Kingdom.

8.2 If any such Goods are found among the items provided for removal or storage, we may refuse to handle them, request their immediate removal by the Customer, or dispose of them in accordance with applicable law. The Customer will be responsible for all associated costs and any resulting damage or loss.

9. Waste and Environmental Regulations

9.1 Storage Temple operates in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal service and will not remove household or commercial waste unless this has been expressly agreed and appropriately charged.

9.2 The Customer must not present items for removal that are classed as controlled waste, restricted waste, or hazardous waste without prior written agreement. This includes, but is not limited to, chemicals, solvents, asbestos, oils, batteries, gas cylinders, and electrical items regulated under specific disposal schemes.

9.3 Where we agree to remove waste or unwanted items, the Customer confirms that they are entitled to dispose of such items and that they do not contain hazardous or prohibited materials.

9.4 We may charge additional fees for the lawful disposal or recycling of certain items in line with environmental regulations. These fees will be notified to the Customer where reasonably practicable before disposal is carried out.

10. Liability and Insurance

10.1 We will exercise reasonable care and skill in providing our Services. However, our liability is subject to the exclusions and limitations set out in this clause.

10.2 We will not be liable for any loss or damage to Goods unless it is caused by our negligence or breach of contract while the Goods are in our custody and control.

10.3 We shall not be liable for:

a) Loss or damage arising from inherent defects, flaws, or natural deterioration of the Goods.

b) Loss or damage to fragile items that have not been professionally packed or that are inadequately protected.

c) Loss of data, digital content, or consequential losses such as loss of profit, loss of use, or loss of opportunity.

d) Loss or damage caused by events outside our reasonable control, including but not limited to fire, flood, storm, war, civil unrest, terrorism, public authority intervention, or industrial action not involving our own staff.

10.4 Our total liability for loss or damage to Goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable pre-agreed sum or, if no sum is agreed, to a fair and proportionate amount having regard to the value of the Goods and the price paid for the Services.

10.5 The Customer is strongly advised to obtain appropriate insurance cover for the full value of the Goods during removal and storage, either through their own insurer or, where available, through insurance options that may be offered by us.

10.6 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable, and in any event within seven days of delivery or collection of the Goods, or within seven days of the date on which the Customer became aware or ought reasonably to have become aware of the loss or damage.

11. Access to Stored Goods

11.1 Access to Goods in storage will be subject to our operating procedures and any applicable access charges. Access may be by appointment only and may require proof of identity and proof of authority from the Customer.

11.2 We may refuse access to stored Goods if the Customer is in arrears with any payments or is otherwise in breach of these Terms and Conditions.

11.3 The Customer must not store illegal, unsafe, or prohibited items in storage. We reserve the right to inspect Goods where reasonably necessary for safety or legal compliance, and to remove or report items that are unlawful or dangerous.

12. Termination

12.1 Either party may terminate a storage arrangement by giving written notice in accordance with the minimum notice period, if any, set out in the relevant storage agreement or service confirmation.

12.2 Storage Temple may terminate the Contract immediately if the Customer:

a) Fails to pay any amounts due within a reasonable period after the due date.

b) Commits a serious breach of these Terms and Conditions.

c) Becomes insolvent, enters into administration, or is subject to any similar legal process.

12.3 On termination, the Customer must arrange to collect all Goods from storage and pay any outstanding charges. If the Customer fails to do so within a reasonable period after notice, we may exercise our lien rights and, subject to further notice, sell or dispose of the Goods to recover sums due and associated costs.

13. Data Protection and Privacy

13.1 Storage Temple will process personal data in accordance with applicable UK data protection laws. Personal information will be used to manage bookings, provide Services, process payments, handle queries, and meet legal obligations.

13.2 We may share necessary information with third parties who assist in delivering our Services, such as subcontractors and payment processors, subject to appropriate safeguards.

14. Complaints

14.1 If you are dissatisfied with any aspect of our Services, you should notify us in writing as soon as possible. We will investigate and respond within a reasonable timeframe.

14.2 Raising a complaint does not suspend your obligation to pay outstanding charges. However, we will consider appropriate remedies if a complaint is upheld.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Storage Temple.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by Storage Temple in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

16.3 The Customer may not assign or transfer any rights or obligations under the Contract without our prior written consent. We may assign or subcontract all or part of the Services, provided that our obligations to the Customer are not reduced.

16.4 These Terms and Conditions, together with any quotation or service confirmation issued by us, constitute the entire agreement between Storage Temple and the Customer in relation to the Services and supersede any prior understandings or agreements.